Service suffers at airlines
Dr. Alan Horner of York, England, figures out the automatic kiosk to obtain his boarding pass instead of waiting in line. Dr. Horner was on a business trip to Atlanta and was having difficulty getting the kiosk to read his passport. "For a personal preference, it's always nice to talk to someone, " he said. "The human touch is always great if you go on international flights." Marcus Yam / myam@ajc.com
